Client Communication & Retention Skills Training
“Only one person has the power to fire everyone in a business,from the CEO on down: the customer—by simply choosing to
take his business elsewhere.”
Sam Walton, Founder of Wal-Mart
Enhanced client relationships translate into improved client retention.
CMA’s Client Retention and Communication training program is designed to provide communication techniques proven to build stronger and lasting client relationships. This popular training session, called “Who Moved My Client?” teaches the communication skills needed to:
• Develop a stronger, customer-centric culture
• Create an atmosphere of trust, co-operation, and concern
with clients
• Position you as a resource for life
• Improve the chance of getting referrals and future business
Utilization of these communication skills will make it easier to predict a client's future needs and create a win-win environment that fosters ongoing partnerships and client retention.
You Will Learn...
• How to determine your client's real level of satisfaction with
your service
• How to develop a "value-added client relationship" profile and
what it should contain
• What "client contacts" add value to a client and what does not
• Proven "value-added" action steps that help build and maintain
positive relationships with clients
• How to respond to negative feedback in a positive way and
salvage a business relationship
• How to discover cross-selling opportunities-before your
competition does
Learn how to keep your clients' loyalty. For expert client retention and communications skills training contact us now.